Incident with Copilot
Incident
Report for GitHub Enterprise Cloud - EU
Resolved
On July 11, 2024, between 10:20 UTC and 14:00 UTC Copilot Chat was degraded and experienced intermittent timeouts. This only impacted requests routed to one of our service region providers. The error rate peaked at 10% for all requests and 9% of users. This was due to host upgrades in an upstream service provider. While this was a planned event, processes and tooling was not in place to anticipate and mitigate this downtime.
We are working to improve our processes and tooling for future planned events and escalation paths with our upstream providers.
We are working to improve our processes and tooling for future planned events and escalation paths with our upstream providers.
Update
Copilot is operating normally.
Update
Copilot's Chat functionality is experiencing intermittent timeouts, we are investigating the issue.
Investigating
We are investigating reports of degraded performance for Copilot
This incident affected: Copilot.
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